Privacy Policy

Monarch Wellness & Yoga Services ("Monarch," "we," "our," or "us") is committed to protecting the privacy,

confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, store,

disclose, and protect your personal information in accordance with applicable Canadian privacy laws, including the

Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation in

Ontario.

1. Information We Collect

a) Booking System Information

Clients book sessions through a third-party booking platform used by Monarch Wellness & Yoga Services. The

booking system collects: Full name Phone number Email address This information is used solely for scheduling,

appointment management, and service-related communication. Clients are encouraged to review the booking

platform’s own privacy policy.

b) Client Intake Form Information

Clients must complete an intake form prior to receiving services. This form may collect: Full name Home address Date

of birth Email address Emergency contact name and phone number Reason for booking the session Current

medications Health-related information including diabetes, high blood pressure, or other conditions Major illnesses or

medical conditions Accidents or injuries Allergies Surgeries Broken bones Pregnancy status (yes or no) and how far

along Medical, health, or pregnancy-related issues (yes or no) Other therapies being used, excluding conventional

medicine

This information is collected to assess suitability for services, guide sessions safely, and respond appropriately in

emergencies.

2. Consent

By booking a session and submitting an intake form, you consent to the collection, use, and storage of your personal

information as outlined in this policy. Consent may be withdrawn with reasonable notice, subject to legal or contractual

limitations.

3. Use of Personal Information

Personal information is used for booking management, communication, session preparation, health and safety

considerations, and emergency response. Personal information is not used for marketing without explicit consent.

4. Disclosure of Information

Personal information is not sold, rented, or traded. Disclosure may occur only when required by law, to third-party

service providers for service delivery, or in emergencies to protect health or safety.

5. Storage and Safeguards

Personal information may be stored in both digital and physical formats. Safeguards include secure digital storage,

password-protected devices, limited access, and printed intake forms stored in a secure, locked location. Physical

records are handled with care and not left unattended in public spaces. Records are retained only as long as

necessary or as required by law.

6. Access and Correction

Clients may request access to or correction of their personal information by submitting a written request. Requests will

be addressed within a reasonable timeframe.

7. Withdrawal of Consent

Consent may be withdrawn at any time. Withdrawal may limit or prevent the ability to provide services.

8. Changes to This Privacy Policy

This Privacy Policy may be changed or updated at any time without prior notice. The most current version will be

made available upon request.

9. Contact Information

Monarch Wellness & Yoga Services

Tracey Rutledge

tracejohnson@rogers.com

705-327-0885

This Privacy Policy is provided for informational purposes and does not constitute legal advice.